Due to the incoming General data Protection Regulations which come into force on the 25th May 2018 we need to inform you of what data we collect and how the data is stored and handled. This will ensure that we are compliant with the new regulations. This policy is
effective from 14/05/2018.
In order to provide our service, we need to collect the following information:
Name and title
Home address including post code
Delivery address including post code (for delivery purposes)
Contact information including phone number and email address (for contact purposes)
We DO NOT store any financial details such as credit or debit card numbers. All of our debit and credit card transactions are processed by Paypal.
What we do with the information you provide:
The data is gathered and stored onto our systems, we hold physical and digital files on record. We will only store this data for as long as is necessary and once the data is no longer needed it will be destroyed securely. We stress that your information will only be used for processing your orders and rarely used for marketing purposes. We will not transmit your information to other parties, unless it is required to fulfil your request for a quotation, to complete an order, or we are legally obliged to do so, data disclosures will only be relevant to the requirement of the quotation.
During the processing of your order, we may be required to send data to 3rd parties for the purpose of delivering your items via courier/transport services. Any information passed on to these parties will be conducted with the GDPR guidelines and will only be relevant to the requirements of providing our service.
We will NEVER sell your information to 3rd parties.
We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.
A cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For more information, please read our Cookie Notice.
Links to other websites:
Our website may contain links to other websites of interest. However, once you
have used these links to leave our site, you should note that we do not have
any control over that other website. Therefore, we cannot be responsible for
the protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the website
Controlling your personal information:
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at [email protected]
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Rope & Net Play, The Strand, Newlyn, Penzance, Cornwall, TR18 5HW.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The information contained in this website is for general information purposes only. The information is provided by www.ropeandnetplay.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Rope & Net Play. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, www.ropeandnetplay.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright www.ropeandnetplay.com ©2014-2015 all rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
that proves to us that you are who you say you are all the way through any
purchases you make. This stops anybody else for hijacking your purchase or from
having access to any personal information you provide us. It also enables a
persistant shopping basket even if your close your web browser.
You can limit which cookies we set by accessing your internet browser's help
system or by visiting www.aboutcookies.org. If you turn off our ability to
store certain cookies you may remove the security required to successfully make
purchases. If this is the case either re-enable cookies for the website or
contact us to let us make the order for you.
The Cookies We Use:
Cookie Name Description
osCsid A unique number generated by our website to securely identify you during purchases, to remember your shopping basket and to remember your login status. If you disable this cookie you may not be able to make purchases on our site.
_utma A Google Analytics cookie that records information about the number of visits you make, the previous visit, the time of your first visit and the duration of your current visit.
_utmb & _utmc A Google Analytics cookie that stores information on the approximate time you spend on our site, when your visit starts and when your visit ends.
_utmv A Google Analytics cookie that is used to generate custom reports. Maybe currently unused.
_utmx A Google Analytics cookie that is used for website optimisation. Maybe currently unused.
_utmz A Google Analytics cookie that stores information on how you came to our site (search engine, keyword, link, etc).