Returns

Shipping & Returns Policy

1. All net based items are hand made in our store, we don't always have all the sizes on the shelf so they are made to order, please call our office on 01736 330383 to check our stock levels and shipping times.

The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom. Orders placed before 1.00 pm on a working day will be processed that day and will be delivered as per the current stock status (delivery times can vary depending on stock) provided no additional security checks are required and all items are available. (A working day is any day other than weekends and bank or other public holidays.) If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may: Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure. 

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. 

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

2. Returns Policy: You may return most new, unused and unopened items within 7 days of delivery for a partial refund (excluding delivery costs). Some large bulky or bespoke items are excluded from our returns policy and are clearly identified. You will also pay the return shipping cost of an unwanted item.

Once the returned item has been received, it will be inspected and only if we are satisfied  will a refund be given. You should expect to receive your refund within four weeks of returning your item; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

3. Shipping & Collection from our Warehouse: We can ship to virtually any address in the world. If you are looking to place an international order (i.e. outside of the UK) then please contact us and we will prepare a quotation specifically for you. Note; that there are restrictions on some products due to the size - some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

We also provide a 'Collect from our Warehouse' option - this option allows customers to collect their order in person or they can arrange their own courier service.

The address for arranging collection is:
   Rope & Net Play
, Unit 3, 78 The Strand, Newlyn, Penzance, Cornwall  TR18 5HW 

We are open Monday to Friday (Except Bank Holidays). 8.30am - 4.30pm

General exclusions of liability: We will not be liable for any economic loss, including (without limitation) loss of profit, business, revenue resulting from loss of use, sale, market, goodwill, anticipated savings, data, costs of providing any alternative means of transport or any other like losses whether direct or indirect and whether caused negligently or otherwise or arising out of or in connection with any performance or failure to perform the services or any breach of these conditions by us.

We will not be liable to you for the delayed delivery of a consignment or for any failure or delay in the performance of the services under these conditions due to an event beyond our reasonable control including without limitation any:
Delay or cancellation of shipments, ferries, flights, railways or other transport.
Failure of a consignee to accept delivery of a consignment.
Delays in or refusal of customs clearance.
Acts of God, acts of government or other authorities, war, riot, civil commotion, malicious damage to property, blockades, strikes, lockouts or other industrial disputes (whether involving our workforce or that of a third party) compliance with any law or governmental order, rule, regulation or direction, seizure under legal process, national emergencies, fire, flood, tempest storm or other weather conditions making provision of the services impractical, accident, breakdown of plant or machinery, default of suppliers (including without limitation fuel) or sub contractors.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.